HOMECLEAN IS ONE OF THE MOST SUCCESSFUL CLEANING COMPANIES IN THE WORLD

PRIVACY STATEMENT

This policy sets out how Homeclean uses and protects your personal information, including data from your use of our website.

Homeclean is the Data Controller for personal data about Homeclean members, event attendees and forum members.For the purpose of this document we will use the group term ‘supporters’ to describe any one of these groups.   We do not trade personal data for commercial purposes and will only disclose it if required by law, if it is necessary to arrange your event attendance, or if it is with your consent. Homeclean uses providers based in the European Economic Area to process supporter data.

This policy was updated in May 2018 to show that we are adhering to the new General Data Protection Regulation (GDPR), which comes into force in May 2018.

Use the contact us form on the website for any data protection queries.

Read more about the data we process and store:

Email subscribers and members

If you subscribe to our mailing list, you will be automatically subscribed to receive email updates. You will only receive information that you have opted in to receive. 

Depending on your preferences, we will contact you for the following reasons:

Contact form users

If you get in touch with us via the contact form on the website, we may save the details you share with us on our database. This way, if you get in touch with you in future we can refer to our previous conversations. We will not contact you or share your details without asking for your consent.

Website visitors

We don’t use cookies

Event attendees

When you attend a HOMECLEAN event, we will need your name, email address and in some cases your payment information. We will use this information solely for the purpose of administering the event. We delete event attendance data at the end of every year. We use Eventbrite to manage event registrations. They may contact you about other events that may be of interest to you, but only if you opt in when you register with them. Read Eventbrite's privacy policy.

If you are a speaker at a HOMECLEAN event, we will publically promote your involvement via Twitter, LinkedIn and emails to our supporters. This data may continue to be processed by those platform providers after the event has ended.

Your rights

As an individual whose personal data is processed by Homeclean you have the following rights:

The right to be informed:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-be-informed/

The right to access the data we hold about you, the right to object to direct marketing:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/

The right to object to processing carried out on the basis of legitimate interests:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/

The right to erasure in some circumstances:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/

The right of data portability:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/

The right to have your data rectified if its inaccurate:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-rectification/

The right to have your data restricted or blocked from processing:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-restrict-processing/

Special category data

Biometrics and identity documents are used as a requirement to become a member of Homeclean forum. This is in line with best practice in British standards PAS499 for online digital identification and authentication for strong customer authentication.
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/

If you are not happy with the way we have handled your data, and are unable to resolve the issue with us personally, you can complain to the ICO