Do you cover my area?
We cover the whole of London and the South East.
What happens if I move house?
Homeclean will transfer your account to another address in the London area.
What happens if I do not need the cleaner for a period of time?
If you do not require the services of your cleaner for a period of one month or longer then the agency will be able to freeze your account. When you are ready to re-start again then we will simply add on the unused time to your account ensuring that you have not lost any time on your contract.
Can I meet the cleaner first?
Yes, it is always a good idea to meet the cleaner to discuss your priorities with her. Homeclean will arrange a meeting with the cleaner at your house at a convenient time to yourself, which can be in the daytime, evening or weekend.
Do I have to stay at home when the cleaner comes to me?
No, the cleaners are all very stringently vetted and experienced so that you can leave them to clean alone in your house.
Will Homeclean be able to provide me with a temporary cleaner if my regular cleaner is off sick or on holiday?
Yes, Homeclean will always contact you to arrange temporary cover should your regular cleaner let us know that she is unable to come to you for any reason.
Do I need to pay the cleaner extra if I want her to clean at the weekend?
No, the rate of pay for the cleaners is the same at all times.
Homeclean provide professional house and flat cleaning services in Greater London. Our cleaners have attentional to detail and will be happy to customise their cleaning routine to your requirements. Our cleaners are also able to perform Ironing services for no extra cost over the standard rate of £7 p/hour, in addition to or in place of their regular cleaning.