Cleaning F.A.Q.s
- Do you cover my area?
We cover the whole of
London
- What happens if I move house?
Homeclean will transfer your account to another address in
the London area
- What happens if I do not need the
cleaner for a period of time?
If
you do not require the services of your cleaner for a period of
one month or longer then the agency will be able to freeze your
account. When you are ready to re-start again then we will
simply add on the unused time to your account ensuring that you
have not lost any time on your contract.
- Can I meet the cleaner first?
Yes, it is always a good idea to meet the cleaner to discuss
your priorities with her. Homeclean will arrange a meeting
with the cleaner at your house at a convenient time to yourself,
which can be in the daytime, evening or weekend.
- Do I have to stay at home when the cleaner comes to me?
No, the cleaners are all very stringently vetted and experienced
so that you can leave them to clean alone in your house
- Will Homeclean be able to provide me with a temporary cleaner
if my regular cleaner is off sick or on holiday?
Yes, Homeclean will always contact you to arrange temporary
cover should your regular cleaner let us know that she is unable
to come to you for any reason.
- Do I need to pay the cleaner extra if I want her to clean at the
weekend?
No, the rate of pay for the cleaners is the same at all times.
Cleaner
Interviewing Guidelines
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